If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. YUCK! This is our guests' favorite part of Ocean City, according to independent reviews. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. Respect the privacy of others. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We brought it up to the front desk and asked for a new room. Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay. Thanks for the review and we hope to see you again! <[emailprotected]edbugregistry.com>. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! It was yet another bedbug. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. We checked all of our belongings and moved everything into our new room. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. Shortly after my husband went to get ice and when he returned his room key didn't work so he went to the front desk to find out why. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com The next morning while waking up, we found a stage 2 larva bedbug. We checked all of our belongings and moved everything into our new room. The next morning while waking up, we found a stage 2 larva bedbug. 11 am - CLOSE. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. I would definitely consider staying again. Yes, guests have access to a pool during their stay. In fairness to the hotel and its staff, this situation was handled well. She checked me in. Thanks again, we hope to see you soon! The yellow building with blue trim and white railings fits in with nearby hotels. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. We stayed for 6 nights in August 2008. The stay was great and the staff was few, but very nice. Hungry? 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. We will use this feedback to improve on the places where we have failed. Harrison Hall Hotel (from USD 74) Show all photos Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Site content 2006-2019 Maciej Ceglowski 14 years ago Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Max: 6 persons. We have been here 3 years in a row. Beautiful location. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review. Crystal beach hotel in Ocean city Md did not provide maid service. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Reviews are most valuable when they are original and unbiased. Contributions should be travel related. Pros: The location on the boardwalk is great. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. You must show a valid photo ID and credit card upon check-in. We deeply apologize for these grievous misstep in our performance. Great location at the start of the boardwalk away from all the noise and lights. Thank you from me and my grandchildren and you will be seeing us again. . In fairness to the hotel and its staff, this situation was handled well. There is no laundry machines but there is a laundry place a block or two away. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Feeling like enjoying a drink while relaxing poolside? Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Please see our partners for more details. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Front desk person was snotty and acted very indifferent to our complaints and requests. Please enter the dates of your stay and check what conditions apply to your preferred room. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. There are so many great places to eat within walking distance. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! more. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Dinner, I will be staying there again next year and will recommend it to everyone. Highly recommended! The next morning while waking up, we found a stage 2 larva bedbug. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. We actually got a picture of this one. 8.6. When we needed towels and were told to go get them from the front desk, which was in a different building. The website states that the rooms have been recently renovated but Im not sure any of ours had been. Which room amenities are available at Crystal Beach Oceanfront Hotel? I take great pride in hearing how wonderful your stay was! This time was just as nice as before. We had a certified service animal with us still in training. She then assigned us a new room. The room and everything in it seemed fine, clean, spacious when we got in. Thanks for a great vacation. The rooms are pleasant and clean. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. The aroma in the main lobby, reminds you of being on an island. Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. Amenities; Gallery. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Also a plus is the parking garage! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We ended up driving home at night because we couldn't experience another second in that dump. Staff was friendly, professional and helpful. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. Shower. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. more. Second time staying with u guys and already planning my next visit. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. Ideally, we'd publish every review we get, positive and negative. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. The hotel staff is very friendly and accomodating. There was a problem loading the reviews. The only way to leave a review is to first make a booking. Great 28 28 reviews 10. . After their trip, guests tell us about their stay. (20 minutes). YUCK! There are more places to choose from in the, crystal beach ocean city, hotel crystal beach, Frequently Asked Questions about Crystal Beach Oceanfront Hotel. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. The property offers free parking. To see correct prices and occupancy info, add the number and ages of children in your group to your search. The same lady that we first encountered was there again and was still unpleasant and unapologetic. I put it in toilet paper and checked it. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Along with a restaurant, there's a snack bar/deli on site. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. Yes, it offers wheelchair access and facilities for disabled guests. The day staff was helpful but the night staff didn't seem to care. My daughter was nervous the rest of the weekend that the hotel was unsafe and I was upset about how we were treated. The room was large, with microwave and refridge. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Also a plus is the parking garage! The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. Hotel is very out dated (old) needs a serious upgrade. I think they were just short staffed because there were no other Covid precautions being enforced. The room was very comfortable and apparently was recently. The Carousel Hotel did refund our money thankfully. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. YUCK! Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Thank you. Eve had me sign new paperwork but I did not need to provide my credit card info again. Nice place to stay. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? Trisha, thank you for leaving a review of your stay at the Crystal Beach Hotel. I would highly recommend to anyone going to the beach. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. and that we needed to leave that room immediately. But overall we enjoyed ourselfs and will probably return in the future. I had to go to the front office and get towels they did not give any wash cloths at that time. The room and everything in it seemed fine, clean, spacious when we got in. The room was large, with microwave and refridge. 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Baltimore Ave. Please see our partners for more details. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. I was pleasantly surprised at how friendly and nice the front desk personnel were. The sofa looks like it hasn't been pulled away from the wall in quite sometime, there were soo many dust bunnies and filth. . Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). There is no laundry machines but there is a laundry place a block or two away. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. For specific inquiries, we recommend calling ahead to confirm. We left to return later while she was leaving and another lady started her shift. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. The rooms are pleasant and clean. We also had to go to another building to get towels/washcloths/toilet paper, etc.. My biggest complaint is about our room location. Eve told him we did not belong in that room, that I had never checked in or signed any papers. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Is due at the Crystal Beach Hotel in Ocean City, according to independent reviews refund... 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