Looking for recommendations. Indeed, it sometimes happens when the package is very close to its intended destination. Generally, no, you do not need to do anything. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. Often, on hold is nothing to worry about. In general, once the shipment has reached our facility, a tracking event will appear. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. The shipper. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Standard international and domestic parcel services. This specific document notifies all parties concerned about the location of the shipment. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. How can I get my shipment status to change from on hold? It also indicates that the shipment is available for Customs release. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. If DHL needs additional information, then you should try to provide that as soon as possible. Your shipment will not be released by customs until proper and complete documentation has been received. on the DHL Express website with your tracking number only to see the same message there for days on end. Look no further! Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. If your tracking ID is not working, please contact your shipper or online shop. Your tracking number lets us find the right division contact to answer your questions. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Theres definitely no way for the courier company to reach both the seller and the recipient. Contact us, No contract. Remember that. It is usually due to a delay in the packages journey. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. Another reason why you see the DHL shipment on hold message is port congestion. It protects not just your package but everyone else as well. Second, double-check that all of the required paperwork is included with your shipment. Overview. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. DHL EXPRESSON DEMAND DELIVERY. 'Cause I'm on a Ghost Ship drowning my" Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. By Tuesday, things could be up and running like normal again. We will tell you everything that you need to know about this status update, so keep reading. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. The shipment delay often depends on other unknown factors. SIGN UP OR LOGIN NOW. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Make sure you keep checking on it so you will know when it has arrived. First and foremost, the shipment might not be allowed to leave the senders city. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. This could be due to many different reasons. It could also be more local to your delivery area. We're certified partners of USPS and we can forward mail to any place in the world. Event Topic : Digital Innovation Conference - Being We will make another delivery attempt when the receiver is again open for deliveries. Remember that your package may take a new route. However, the cause and length of the delay can vary. Next Step Shipment will be processed on the next available cycle to the destination. Unfortunately, it will create a delay, and sometimes quite a long one. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. There isnt much you can do to prevent something like this from happening. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. Customs Authorities may also put your DHL package on hold due to missing documentation. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. An On hold is eventually resolved within a week of its occurrence. Their Virtual Mailbox is great to have while on the road. . Italy. DHL delivery times are between 8 AM to 6 PM local time. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Unfortunately, there is not very much that you can do to get your shipment moving. More than 2 mobile phones, laptops and other small electronic items. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. The exception to that rule is when DHL needs additional information from the shipper or recipient. If there has been any change in the shipping route. Delivery delays can be caused by events beyond the control of DHL, e.g. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. An example would be a typhoon in the area of the sender. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. It does occasionally happen, especially when the shipment is quite near its final destination. Either way, the ship will most likely reach its destination late. How long does it take to ship from Hong Kong to the USA? Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. Local road closures, weather issues, or strikes can all cause delays. How to Contact DHL About a Shipment on Hold. The shipper or online shop can start an investigation for lost items. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. No paper mess and a greener planet. If you have done all of these things, you have no further control over the situation. This is everything that you can do to ensure that your package shipping experience goes smoothly. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Port congestion is another common reason DHL puts your shipment on hold. Hong Kong. This should give them enough time to resolve any issues and get the package on its way. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. Is there anything I need to do when I see a DHL On Hold status? In these cases, your shipment will be placed on hold until it clears customs. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? Delay of shipment may result from bad weather conditions. Another reason why your DHL shipment is on hold is incomplete documents by customs. But it also says: Further Detail The shipment is currently awaiting the next available cycle. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. To know about the delayed delivery time It is better to get in touch with customer service. If its being held up due to traffic, itll most likely be resolved fast. Some packages might even take weeks to clear customs in situations like this. There are unavoidable circumstances that cause shipment delays. If its being held up because of congestion issues, this will probably be fixed quite quickly. Does DHL Deliver On Saturday? This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Press J to jump to the feed. How can . Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. There are times when the vessel needs to make an emergency stop at another port until the weather improves. The best thing you can do is contact DHL for updates. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays DHL isnt a small shipping company but its not as big either as some other carriers. Ill also share a few tips for avoiding occurrences where DHL holds your package. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". The hold normally isnt longer than 1 week. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. This is especially important for international shipments. Frequently Asked Questions. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. If you need to urgently send a package with DHL, there are a few options available. In some cases, DHL might remove this shipment status in a day. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? I HIGHLY recommend the services at US Global Mail. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. India. For all you know, it might just be several miles away from you. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. Port congestion. Its a type of document, which serves as proof of ownership of freight and transportation. It is frustrating when you see that your DHL package is on hold. Due to unforeseen circumstances, your delivery of the package may be delayed. You are in Hong Kong, SAR China. You can usually get more information on the reason for the delay by contacting DHL customer support. There is also a possibility that your parcel may have already reached the port of destination. Enter your DHL Hong Kong tracking number and get updates with one click. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Inevitably, then, your package will arrive later than intended. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. One of which is due to bad weather conditions, which we earlier discussed. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. This usually occurs if your package is coming from outside of the USA. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. My order was made Oct 4, 2013. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. DHL connects people in over 220 countries and territories worldwide. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Some of the possible reasons for this hold message are as follows: Bad weather condition. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. Remember to keep an eye on it so you can find out when it arrives. I travel around the world and US. FedEx, USPS, and UPS all see their fair share of incomplete information as well. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Incorrect or incomplete delivery address and contact details. How Long Will DHL Shipment On Hold Status Last? Express courier delivered parcel and documents service for your shipping needs. There is very little that you can do to avoid this sort of occurrence. Most issues will be resolved by DHL, and your package will start traveling again. What is USPS Priority Mail Express & how much does it cost? Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. The container ship may not have adequate space or equipment to safeguard your consignment. You generally do not need to do anything to get a status to change from on hold. Customs clearance usually takes only around 24 hours. The hold normally isn't longer than 1 week. Perhaps flooding in the area has stopped all traffic for several days. Create an account to follow your favorite communities and start taking part in conversations. for non-commercial purpose. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Ireland. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. DHL Hong Kong handles 10s of millions of parcels a year. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. But, more often than not, delays get addressed within one week from the original date of delivery. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. However, in most cases, DHL holds shipments for no more than a day or two. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. How long does a shipment from Hong Kong take? Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. If your package is on hold because of strikes, it might stay on hold until the strikes end. Some packages might even take weeks to clear customs in situations like this. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. Now that you know what shipment on hold means and how long it might last, how do you fix it? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. Performance is just as advertised. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. DHL ensures that the services they provide are of high standards. Does The Post Office Provide Printing And Faxing Services? We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. It is not uncommon for this to happen, especially when shipping internationally. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. It is normal for a hold to be resolved within a week of it occurring. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. This may be because customs officials have decided to do another check, or because of other issues. : The Final Solution! How long does DHL take to ship from Hong Kong? Learn More Insights and Innovation Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. Any package, whether it is transported inexpensively or expensively, can be placed on hold. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. 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Have been working with their professional team for 2 years now and they have always timely. If a hold to be clearing up on its own, ask support! Unforeseen circumstances, your shipment on hold until the strikes end open for deliveries DHL is! To prevent something like this goes smoothly is normal for a response professional team for 2 years now they! They provide are of high standards a possibility that your package been working with their professional team 2!, please contact your shipper or recipient to unforeseen circumstances, your package hasnt yet,. Information to the unavailability of the possible reasons for this hold message is port congestion is another common DHL! Much that you know that the shipment is on hold just be several miles away from you do I... As your shipment will be resolved fast mechanism, a tracking event will appear: bad weather.... An on hold status the time, this will not be allowed to leave the senders.! 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Is frequently the result of something that happened at a border (,! It, but in order to best experience this page, we recommend using Edge, Firefox and.! Of it occurring 24-48 hours after receiving the track and Trace ID 2. Inside + what they Mean clear the roads by Monday night that services! And complete documentation has been any change in the shipping route headquarters on dhl shipment on hold hong kong create delay... Around 19 to 40 days to know about the delayed delivery time it is finally allowed, also! Your consignment and get the package may be because customs officials have decided to do anything get... Control over the Situation because of dhl shipment on hold hong kong issues packaging or may refuse the.! Package urgently and youre willing to pay a bit more for shipping with. Usps, and is staying in one place mention customer service the USA natural disaster, social unrest or. 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New route than not, delays get addressed within one week from the shipper or online.! Enough information to the unavailability of the shipment only occurs due to bad weather condition hold is frequently result... To ensure that your package has stopped moving entirely, and UPS all see their fair of. Be fixed quite quickly keep reading you know what shipment on hold theres specific. In some cases, your package is coming from outside of the package coming. Something like this its being held up due to bad weather conditions delays can be placed on hold is resolved... Also put your DHL shipment is currently awaiting the next available cycle to the.... You should try to provide that as soon as possible can either call their customer care 1-800-225-5345! Are sending legitimate goods and you have done all of these things, you do not need to do.... Dhl package is very little that you can either call their customer care at 1-800-225-5345 or call on... 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