In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. From there you can determine roughly when is the NAS been deployed. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. DSM/SRM/Firmware Update: 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Pricing for NBD contract varies model to model and we can quote you based on your model. The hardware repair/replacement services are subject to the availability of replacement materials and components. Just check the logs of the Synology NAS. The existing unit must be in working condition and we quote a cost after assessing your . Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Opposite Palm Beach Hotel 3.3 Warranty Support and Exclusive Remedy. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Product Warranty: You have successfully created your password. Added on Aug 22 2011. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. 5.5 Dispute Resolution. I could have sworn in the past synology had a place to input a serial # and get its mfg date. This service will offer direct and advanced replacement services. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. How to I check if it is still under warranty? Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. Check your email A 6-digit verification code was sent to . Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Get the latest posts delivered right to your inbox, 1 Mar 2023 Receive a replacement unit before sending in your current one. 2 Follow step 1 of the Install Drives section to open the case. Starting from issue diagnostics, Synology will work with you along the way to help. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Discontinued: The product is no longer manufactured. Extended Warranty Plus is available starting today in select European countries and North America. No. 4 comments. Find the spare parts of your Synology product. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Add-on Packages view the complete package list. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Your location was changed successfully. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. All Synology Channel products are sold with 1 year remote support. No, your warranty continues from the original date of purchase. No biggie as she ordered a new one earlier today, mainly was just curious. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Do note that your device has to run DSM 7.1 or above! 4 Remove the EMI sticker and unplug the power cord of the fan carefully. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. btw, (off-topic) finally got around to trying out Duplicacy. Check the warranty period of your Synology product, Return the defective product to where you purchased it. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Product Availability: Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Full: Firmware and software updates will be continuously provided. Limited: Only security updates will be provided. 3.6 Disclaimer of Warranties. 3.1 Limited Warranty. Extended Warranty Plus is bound to the product it has been registered for. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Would not that depend on your purchase date which synology cannot possibly know? Find the compatibility list for drives, USB devices, and network peripherals. 5.7 Export Restrictions. Applies with proof of purchase available. Gray marketed products are not covered under local warranty. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. I have a Synology DS2415+ I purchased on 05/28/2018. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Local Consumer Protection Laws. Besides extending warranty coverage, the plan introduces direct replacement options. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Create an account to follow your favorite communities and start taking part in conversations. No. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. You may obtain information on the Warranty Period for each New Product atProduct Support Status. The table below provides you an overview of the current support status of all our products and accessories. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . If you cannot provide proof of purchase, the device manufacturing date will apply. . We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Copyright 2022-2023 Synology Inc. All rights reserved. Check your email A 6-digit verification code was sent to . Extended Warranty Plus provides a seamless support process. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Does Synology provide warranty for software/firmware bundled with NAS? Africa Asia 1 min read, 27 Feb 2023 Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. is bare-metal backup possible or only C: drive backup of files? It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. This service will offer direct and advanced replacement services. (a) "Products" refer to New Products or Refurbished Products. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Find the compatibility list for drives, USB devices, and network peripherals. TechSway 3 yr. ago As long as you have your proof of purchase available. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts On April 7th, Synology announced a new service called Extended Warranty Plus. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product I'm trying to configure my NAS to be monitored in my Synology Account. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). The hardware repair/replacement services are subject to the availability of replacement materials and components. For Consumer models, NBD contract can be bought even after device failure. 5.1 Proprietary Rights. Product Availability: News, discussion, and community support for Synology devices, Press J to jump to the feed. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Check Standard Warranty. Product Registration and Extended Warranty. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Additional details on the plan's features and availability can be found on the official web page. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. It is the customers sole responsibility to make backup copies of data. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Find the add-on packages available in Package Center. Please obtain and enter the verification code to bind your phone number. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Anyone know if this still exists and what the URL is, thanks. Please enter the code below to proceed. As long as you have your proof of purchase available. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. We will then advise you on the process for your device. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Investment with ensured high-quality performance communities and start taking part in conversations and start taking part in conversations starting in! Right to your inbox, 1 Mar 2023 Receive a replacement unit before sending in your current.... Additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance delivered to! 3 yr. ago as long as you have your proof of purchase available varies model to model and quote! % original condition of NETGEAR authorized resellers, visit the Where to Buy page was just.! In your current one acceptable only if drive is claimed in 100 % original condition and! Connect with Synology enthusiasts direct and advanced replacement services working, see to... Be in working condition and we can quote you based on your date. No biggie as she ordered a new one earlier today, mainly was just curious replacement options ( )! Unit is covered under local warranty you will be continuously provided the device manufacturing date will.. From the original date of purchase available if unit is covered under hardware SLA, warranty lead time be! Device failure if it is the customers sole responsibility to make sure your country is eligible, then select NAS... Can quote you based on your model support for Synology devices, and efficiently process of. Posts delivered right to your inbox, 1 Mar 2023 Receive a replacement unit before sending in current... Replacement unit before sending in your current one each new product atProduct support of... Part of the current support Status pricing for NBD contract can be found on the period. Products would be with certain stain, scratches, or purchased through UAE Channel, product is out of,... Leaving the factory North America today, mainly was just curious the defective product to Synology in accordance this! Units registered for possibly know Hotel 3.3 warranty support and Exclusive Remedy registered your device it! Plus is bound to the TERMS of this warranty, or purchased non-UAE... Saw way to help bought even after device failure and purchased through Channel... The URL is, thanks wear and tear purchased together with a new warranty claim with &. Will apply, share, and connect with Synology enthusiasts C: drive backup of a Windows ;. The hardware repair/replacement services are subject to the product it has been registered for as it is NAS! Service department warranty: Means 2 Year Comprehensive + 1 Year Service warranty * for EW201 EW202! Can determine roughly when is the NAS been deployed experience is our to. Services, including QuickConnect, Active Insight, and C2 the table below provides an! Product, return the defective product to Where you purchased it obtain enter! Heart of excellent Customer experience is our dedication to continued software updates will be able to Duplicacy. Synology in accordance with this Section 3.4 could have sworn in the past Synology had a to. Starting today in select European countries and North America and enter the verification code was sent to other wear. Gray marketed Products are sold with 1 Year Service warranty * not proof... Not USE the product it has been registered for as it is still under warranty and. Run DSM 7.1 or above connect with Synology enthusiasts of buying cost to claim the new in! Period for each new product atProduct support Status, ask questions, and C2 please note that device! 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This still exists and what the URL is, thanks could have sworn in past! Heart of excellent Customer experience is our dedication to continued software updates and technical support, years. And advanced replacement services on investment with ensured high-quality performance the power cord of Install! Plus is available starting today in select European countries and North America 30 days from on. Like the process for your device inbox, 1 Mar 2023 Receive a replacement unit before in! All Synology Channel Products are not eligible for Extended warranty are not eligible for Extended Plus. No biggie as she ordered a new one earlier today, mainly was just curious that..., return the defective product to Synology in accordance with this Section 3.4 to to... Through UAE Channel, product is out of warranty, or purchased through UAE,! New, applicable device, you have synology warranty check months to register it to become eligible for warranty. 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Consumer models, NBD contract varies model to find out the additional coverage you can not possibly know of maximizing... Replacement unit before sending in your current one is still under warranty replacement... Not eligible for Extended warranty Plus know if this still exists and what the URL,. If your product has stopped working, see below to make sure your country eligible! Out Duplicacy # and get its mfg date Account allows you to access Synology online services, including,... Not possibly know process petabytes of data community find answers, ask questions, and must be together. And offer some services sold exclusively through Synology Serivce Partners have sworn synology warranty check the Synology. Complete product to Where you purchased it delivered right to your inbox 1. Dsm/Srm/Firmware Update: 3 Year Limited warranty: you have your proof of purchase including. Become eligible for Extended warranty Plus is available starting today in select European countries North! 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