Then download appropriate drives for USB 3.0 and Chipset, then enable USB 3.0 again. 1.Turn off your PC, then turn it on and simultaneously press F2, DEL or F12 (depending on your manufacturer) to enter into BIOS setup. So here is the screen that we are stuck at (unable to arrow up or down or press enter to continue). Keyboard and mouse not working after booting Windows - posted in Windows 10 Support: Keyboard and mouse works in bios and also in the UEFI Windows recovery blue screen, but not when Windows is booted. There is a post similar to this one, but it was a few years old and related to Windows XP, so I'm posting up a new one. Reboot and try again. Pc Stuck on Bios Screen Hi everyone, having a weird problem with my pc. 14 years ago Basically I went to a LAN party and brought my rig with me, it decided to not work … 2 - Turn the machine off, unplug EVERYTHING except power and monitor. Next step is to reformat and rebuild it. This topic has been locked by an administrator and is no longer open for commenting. New comments cannot be posted and votes cannot be cast, More posts from the techsupport community, Stumped on a Tech problem? Rebooting or closing and opening the lid solves this issue. While the upgrade is running, Windows restarts to a screen that leave you to “Choose your keyboard layout”. The reasons why screen stuck on Choose your keyboard layout vary. When the laptop is docked in the keyboard stops working at the BitLocker password screen. I do not have a keyboard port or mouse port on the back of my … 4.Exit saving changes and check if you’re able to Fix Mouse and keyboard not working in Windows 10. It goes to that screen. Then THIS is your fucking video!! I don't remember off the top of my head if the recovery screen has any Ease of Access features, so I'm not sure on this, then. If there is data you need on the drive pull the drive, plug it into another machine copy data, then reimage. Then search for another option called restore the default configuration. 2.Navigate to Advanced using the arrow keys. The battery on motherboard has run down 3.Go to USB Configuration and then disable USB legacy support. If you boot into a LiveCD, do the keyboard and mouse work? OK, one more thing. Could be a driver issue, I would unplug all the USB devices and boot the machine up if it boots up, plug them in one by one and repeat the process then you have your culprit. Nothing to do more. So my main issue was that my pc was starting to boot kinda slow it would have a blinking white line in the top left and then sit on the bios screen for a bit before booting. computer was up. After updating to Windows 10, the integrated keyboard can work in some certain applications (such as Notepad),but cannot use other drivers (such as Microsoft Office or Microsoft Edge browser). 3. Is the PS/2 keyboard detected outside of Windows? Can't get into Windows at this point. So instead i decided to do a hardware reset of the bios by flipping the switch/jumper on the motherboard. This will often times get USB devices working outside of Windows (like the screen you are stuck at). Be sure to check out the Discord server, too! External Keyboard not working in BitLocker screen (E6330) Jump to solution. On-Screen keyboard not typing – If you are facing this issue, then you can try running keyboard troubleshooter on your computer.. 2. Let’s get through this Windows 10 upgrade stuck on Choose your keyboard layout. On some Dell computers, there's a Num Lock key on the keyboard. You're working on your laptop, and all of a sudden, the "I" key stops working. At first, it stuck on the same BIOS screen. F10 does not work. After doing some digging, this actually seems to be a common problem. You'll probably have to go through the same troubleshooting stuff as we went through, but sometimes if you tell them everything you did before they ask, they won't make you do it again. The built-in keyboard does not work anymore; The touchpad does not work anymore; The screen is stuck in landscape mode and does not rotate when the laptop is in tent mode; The speakers are stuck with the awful tablet-mode sound quality; When I boot to the BIOS, the keyboard works with no issue. How would I go about that from a command prompt should I be able to get there? Worse yet, the keyboard … Nothing else plugged in but the two monitors. I installed several E6330 with Win10 Enterprise and BitLocker encryption. Since it's a brand new laptop, I've only tested some games to "burn in" the laptop like setting all power states and … At June 6th, I finished building my first PC. Stuck on Dell logo screen where it says loading BIOD Revision A07. on Below are common reasons that may lead your PC to be stuck on boot screen and shows press F2 to enter setup: 1. Open. I did a manual reset and now the monitor will not turn on and the BIOS will not post. That would freak the computer out. Keyboard is USB and should boot up with out the keypad. Now we will try to reinstall... Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter. I have a USB keyboard which normally works fine but is not working when I enter the BIOS. 1. Meanwhile, when you are fixing the problem, you can use a PS/2 mouse on your device or your laptop’s touchpad. I can't even use a rescue disk, because I get to a screen that asks for "choose keyboard layout" but the keyboard wont repsond. 04-10-2017 08:25 AM. You said it had a wireless keyboard on it, then the user plugged in a wired keyboard. Any suggestions? Im at the bios screen and since im not familiar with Lenovo. Turn the machine on and let it fully boot up, plug in a wired USB keyboard (don't do this with the PS/2) and watch for the activity light to start flashing, It should be reinstalling the keyboard drivers. This will tell you if it is a hardware conflict. It has Windows 10 now. I'm unable to get into Windows so that's not possible at this point! 4 different keyboards (including a PS2..which it didn't recognize). When we get into the Windows screen (like a safe boot, but different message!) Dec 7, 2015 at 17:04 UTC. Since it works in BIOS and not Windows, it's likely a driver issue. Ever since then, the keyboard/mouse still do not work, the monitor is just a black screen, and I can hear the fans. The keyboard responds on the Bios screen, but once you try and boot from a disk. and we just got this computer set back up a couple of weeks ago. HP BIOS Update recovery in progress If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. Im stuck in the "choose an option" screen, so im not familiar with TPM. the computer just buzzes at us because it can't find the keyboard. After logging in, there is no way to type in, either keyboard or on-screen when in Windows, and the touchpad doesn't work. It seems like the mouse driver is messed up. Whats TPM? Reset the BIOS using the CMOS battery and then try again using only the PS/2 keyboard. All good, up until a week ago, when I shut down and a Windows Update kicked in. if not then I would say the PC is frozen and you have a hardware issue likely temp/ram. Does your keyboard work in bios but stops working when windows starts? Keyboard and On-Screen keyboard is not working – You can check if necessary services are running on your computer(Fix-6). Or maybe a whole section of keys is taking forever to respond. Then press F10 to save and exit. Yes. Caps lock does not change light on keyboard. Press question mark to learn the rest of the keyboard shortcuts We might be talking about the same screen. No help there. Why did “Choose your keyboard layout” screen occur and how to get rid of it. If that doesn't work,try an external USB or Bluetooth keyboard to test if it responds correctly. Press question mark to learn the rest of the keyboard shortcuts. My compontents are: Ryzen 3800x Asus Tuf x570 Plus (wifi) Gigabyte 2070 super Sounds reasonable. Try disabling USB 3.0 in the BIOS when you can get to it. RE: Keyboard is not working in BIOS. I reboot it, and the mouse and keyboard don't work, and I am stuck on the BIOS screen. USB keyboard is recognized to get to the BIOS but not there. So weird. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Dell Keyboard not Working after Windows 10 Upgrade. The keyboard num lock light comes on but I am unable to turn it off or press any other buttons. Since this machine has been this way out of the box I'm inclined to say there is a hardware or some other issue! Which of the following retains the information it's storing when the system power is turned off? I don't have an easily available LiveCD so I'm not sure on that. Stuff happened (hello move to a new building!) But the keyboard is there for the bios etc. Before it stopped working, you have to use the function key F12/F9/Del/Esc to get the BIOS settings option. Continue to the next step to install a BIOS recovery file from the HP website. The chipset (Southbridge, I believe) also controls PS/2, and if things aren't being detected outside of Windows, and you can verify that the keyboards are both working, then there's bad hardware in the PC, and Dell should replace it after you answer a couple questions. windows 10 laptop keyboard not working when you enter letters on the program. With PS/2, the computer has to either be off or rebooted if a device is plugged in for it to be detected. But the keyboard is there for the bios etc. the computer just buzzes at us because it can't find the keyboard. Hi, I am having the same issue. Is the dongle for the wireless one still in a USB slot? Stuck at Bios screen and keyboard non-functional. Have you tried going in the device manager choose show hidden devices then delete everything under keyboards and reboot? does the caps lock light on the keyboard turn on and off when you press the caps lock key when the computer is in the state shown in your picture? I have a 5 year old ASUS SonicMaster laptop that originally did not come with Windows 10. Fast you have to restart your computer. Yeah the PS2 is not recognized at all. So windows 10 crashed on restart, and now I can't get it to boot. It will not go past this point, and I cannot access the BIOS. Again thank you and thank God it wasn't a hardware issue. But make it easy to solve. So just to be sure I went and plugged the PS2 back into the computer. Booting to CD/DVD Windows 7 disk and trying to do a repair and it says the CD isn't compatiable with what's installed (my only thought on this is that x32 has been installed rather than x64..would seem rather dumb of Dell to do that since it's got 16 gigs of RAM in it...but I suppose anything is possible at this point). If this does not work I would recommend a nuke and pave since it is a new build anyway. We ordered a new Dell 9020 this summer and out of the box I had problems with the keyboard and mouse (I say this because some have suggested that there's a virus on it). One day after a system update, all my USB input devices stopped working leaving me stuck at the Win 7 login screen. Today, my computer freezes. Okay, so I got a new HDD recently (if this could be of relevance). This time a wireless keyboard was used and it worked fine which I was surprised about but rolled with it. Was unable to F12 into the bios with that keyboard. If i just leave it nothing happens and if i press delete nothing aswell. Once in the device manager, expand the category of Keyboards. Oh! I also borrowed some keyboards so I know the keyboard isn't the issue. There is no bios button on motherboard. Kinda stuck at work and wont be able to use another keyboard until i get home. PS2 still not recognized. Another thing I noticed is the power button suddenly turns off when I turn the PC on. Upon boot up it displays on-screen keyboard for login to Windows. If you plugged in the ps/2 keyboard with the computer on it will not work. by HP BIOS Update recovery in progress If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. I unplugged all my usb device and for some reason, it was my logitech gaming mouse that was causing the freeze up. Thank you! If the screen still does not display, your computer might not support the feature or there is a hard drive issue. I've tried various different things including: Any other thoughts on what I could try on this thing? turning off the power and trying different ports. The keyboard is plugged directly into the PC (i.e. I had tried to do a reset to CMOS 2-3 then putting it back to 1-2. Stuck in this Windows Recovery screen since the keyboard isn't able to pick up. 1 - Get a Live Linux CD - SLAX is easy and quick to use. yes it should ,but its not ,for some other reason ,and you need to get into the bios to to set defaults ,I fix a lot of different computers and see a lot of Dells and compaqs and such name brands that will not work a usb keyboard at this point ,so i suggest a ps/2 keyboard ,borrow one perhaps (Which I am trying to do BTW so that I can boot from the the Win10 ISO install disk. https://discord.gg/2EDwzWa, Press J to jump to the feed. See if the BIOS has an option for Legacy support for the USB. I have to press it a few times to get the blue light on.-Can't use the keyboard/mouse therefore can't access any menu.-Black screen on monitor. Continue to the next step to install a BIOS recovery file from the HP website. I have tried to remove the battery twice for more then 5 min. Fix USB Mouse Not Working in Windows 10 but Working in BIOS problem by Installing Correct Motherboard Drive Replace your USB mouse with PS/2 Port Mouse and Repair the Faulty Mouse Driver. is not going through a hub). So these past few weeks my PC gets stuck at the Gigabyte splash screen on boot up. Unable to create/delete, move or modify files on DFS, Keyboard works in Bios but not in Windows. Christian D None of the keys stated (F9,DEL,END,F12) are responsive, not even caps/num lock. Took less time. That’s it. When you tried the PS/2 keyboard, you plugged it in when the PC was OFF, correct? Ask the tech support reddit, and try to help others with their problems as well. I also tried to load the bios with my hdd unconnected with still no luck This happened when i was trying to install windows 10 to a blank hdd from a usb but cancelled. I let Windows update my computer overnight, only to find it stuck. We are now stuck, with no keyboard (does work in the bios) and on a Windows "recovery" screen to remove a restore point or continue to attempt to boot. I did get it to work by placing the keyboard in the 2nd port from the right on the front. Could not start On-Screen keyboard Windows 10 – If you are facing this issue, make sure the “Touch Keyboard … Chipset controls USB ports, so reinstall the Chipset driver and we'll go from there. When a keyboard doesn't work for me in windows but does in BIOS it is most likely a USB 3.0 driver issue. Fast forward to this morning and the user of the computer tried use a different keyboard (USB) into it, and the computer didn't like it so she rebooted. We are now stuck, with no keyboard (does work in the bios) and on a Windows "recovery" screen to remove a restore point or continue to attempt to boot. One thing I've been avoiding is Dell, but I think your right...might be time to contact them and see if there is a faulty part in this machine and get it fixed before there are further issues! It had been off for the last 15 to 20 minutes. Hi all, So yeah, I have a pc that's about 3 yrs+ and for some reason it started freezing up, so I hard booted it and now I'm stuck at this [bios sceeen] (https://i.imgur.com/qR0MqMW.jpg) and keyboard is non functional. so it wont boot into windows without the keyboard? I was put into the automatic repair then windows advanced setup. Hello, I've had two occurrences with my brand new GL702VM where the keyboard completely stops working and it is inputting constantly a single character on the screen like there was a key stuck. I was working on my computer when the monitor suddenly shutoff. If not, I would contact Dell and get this thing RMA'd. Can you boot into safe mode with the ps2 keyboard? I put a pc together and upon startup a screen showed up and I was unable to access the bios. Hi. When we get into the Windows screen (like a safe boot, but different message!) Now you have the on-screen keyboard and can use to troubleshoot the error you are facing. Hi all, So yeah, I have a pc that's about 3 yrs+ and for some reason it started freezing up, ... Self-built PC is not working properly. After some basic troubleshooting I decided to reset BIOS with system defaults. From this point, you may choose to use troubleshooting options, but they would not actually help you. If one thing goes wrong, chances are there are more. But to get deeper, the main cause is something went wrong with Windows 10 boot process and also the keyboard or any USB device driver is also be blame. I'll upload a photo of the screen we are stuck at. I have tried a windows 7 cd but i cannot boot because keyboard is not working. As long as Windows boots, you should be able to use the On-Screen keyboard to do any typing that you need. Hi. Now i just get stuck on the acer screen. Before that (BIOS) and after that (Win) the keyboard works. I had a similar issue and had to re install the usb chip set drivers from the manufacturers website to resolve it. I think I'll call Dell first and ask them!! If there is one, you can press down on it to see if it will activate the keyboard again. The keyboard is HP and the numpad is on after reatart. I'm on Win7 now and I've tried the easier way many times but it always fails.) ask a new question. I've had that before, I just reimaged the machine and it "fixed" the problem. Anyways, everything was working fine, I had just finished installing everything 2 days ago. To continue this discussion, please I turned it on and it's stuck like this : Normally, the hard drives and ram … Press J to jump to the feed. In general, PC stops at boot up screen and asks to enter BIOS setup because it considers that there is something wrong with the BIOS settings or battery has run down.
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